Vehpal, Inc. (VeHPaL) owns and operates the website www.vehpal.com (the Site). VeHPaL also develops, operates and distributes certain software applications (Apps), which include hosted applications and applications for mobile devices. The Site and the Apps, together with the referral, matching and appointment services, and the data collection, storage, analysis and reporting tools, functions and services, that are provided at the Site and/or via the Apps, are collectively referred to as the Service.
The following policy explains how VeHPaL collects, uses and disseminates information obtained from or about you as a user of the Service.
When you visit the Site or otherwise access the Service, web servers collect general information about your visit (such as, for example, traffic data like time, date and the address of the website from which you entered the Site), which is stored as anonymous, aggregate data. VeHPaL also collects more specific information about you and your use of the Service (such as, for example, demographic data, profile data and frequency or duration of use). Collecting such data (collectively, Traffic Data) may entail the use of software programs, web beacons, pixel tags, Cookies (as defined below), IP addresses or other numeric codes used to identify a computer.
The Service may be accessed several ways: by visiting the Site directly; or by using an App that is downloaded from VeHPaL (or a Channel Partner), which then communicates with VeHPaL’s web servers; or by using a widget that is made available to you by a Channel Partner, which operates or otherwise connects to VeHPaL’s web servers (and which may operate within a frame or wrapper provided by the Channel Partner).
Regardless of how you access the Service, to ensure the integrity of the Service, you must complete an account registration process and provide VeHPaL with current, complete and accurate information, as more specifically required by then current registration procedures and operational prompts.
By way of illustration and not limitation, you may be required to provide the following information in order to establish your account and register for and use the Service: name, address, telephone number, e-mail address, vehicle information (make, model, year, mileage and VIN), username, password and certain preferences and permissions (such as, for example, preferred contact method).
Whenever you interact with the Service, a variety of technologies are employed to automatically or passively collect User Data. The term User Data means all data and information that are provided by you during registration and subsequent use of the Service (including queries related to obtaining Vehicle Services), and all other data and information about you that are otherwise discerned or collected by VeHPaL based on your access and use of the Service. For clarity, User Data includes, but is not limited to: browser or device type; operating system; time of day; identification of the page served and preceding page views; use of particular Service features or applications (such as, for example, viewing or responding to advertisements); registration data; vehicle information; geographic location; Vehicle Service histories. At no time will an App access, collect or store any of the personal contacts or photographs or any other information stored on your device without your permission.
If you elect to accept an offer for Vehicle Services and book an appointment with a Mechanic, and intend to do a cashless transaction, then you will be required to provide valid Credit Card Information (cardholder name, card number, expiration date and security code), which will be verified by VeHPaL’spayment gateway partner. VeHPaL will not store your credit card information at any time.
Any User Content that you upload, post, submit or otherwise distribute to the Site, or via any App or other aspect of the Service, will be available for public consumption.
VeHPaL will not collect personally identifiable information from any person who is actually known to us to be under the age of 13. If we become aware that a person under 13 has provided personally identifiable information, VeHPaL will take steps to remove such information and terminate that individual’s account, access and use of the Service.
Use of Information.
Except as set forth below, at no time will any or your personally identifiable information be shared with any third party by VeHPaL. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve the Service.
VeHPaL uses Traffic Data to help diagnose problems with its web servers, to administer the Service and to analyze user trends and behaviors. VeHPaL will share Traffic Data with certain third parties for the purposes of technical and customer support.
VeHPaL uses your registration data to contact you with information about benefits or privileges available through the Service, to respond to your inquiries for additional information (including to gather offers from Mechanics to provide Vehicle Services), to provide additional information according to your preferences and for VeHPaL's other business purposes (collectively, Periodic Communications). At your election at any time, you may choose to stop receiving some or all Periodic Communications from VeHPaL as described below in the Opt-Out section.
VeHPaL collects, stores, processes and analyzes User Data and produces Analytics. The term Analytics means user profiles and statistics, metrics, abstractions and other analyses that are based on or derived from your use of the Service and User Data, which are developed in the aggregate with other data or which are developed in a manner that does not disclose your identity or User Data (unless in aggregated or anonymized form).
VeHPaL will use your User Data and exploit Analytics in the manner and for the purposes described in the Terms of Service, including without limitation: to use User Data to communicate with you; to include, copy, disclose, distribute, transmit and display User Data in communications that you have initiated via the Service; to access, record, collect, copy, store, process, analyze and use User Data to provide the Service (including to solicit offers for Vehicle Services from Mechanics and to confirm appointments); to develop, improve, extend and test the Service (and underlying technology platform); to design, develop and produce Analytics; and to disclose, distribute and transmit User Data and/or Analytics to Channel Partners, Mechanics, advertisers, advertising networks, content distributors and other of VeHPaL’s customers, service providers and business partners (collectively, Business Partners).
Notwithstanding the foregoing, VeHPaL does not record or store your Credit Card Information. Credit Card Information is provided to and retained by VeHPaL’s merchant bank, where it is used solely for the purpose of verification and validation, and for charging payments for completed Vehicle Services.
User Content is intended to and will be made available to and used by other users, and by VeHPaL and its Business Partners. VeHPaL will use your User Content in the manner and for the purposes described in the Terms of Service, including without limitation: to use, reproduce, publicly display, publicly perform, adapt, collect, modify, delete from, distribute, transmit, promote and make derivative works of the User Content, in any form, solely for the purposes of offering, providing, marketing, advertising and promoting the Site, Apps and other aspects of the Service (including without limitation, being exported under content sharing arrangements with Business Partners); and to permit third parties to use your User Content.
IP Addresses and Cookies.
VeHPaL uses your IP address to help diagnose problems with its web servers and administer the Service. Your IP address is used to help identify you and to gather demographic information. IP addresses are also used to provide an audit trail regarding use of the Service.
Sharing of Personally Identifiable Information.
Information collected by VeHPaL is stored in operating environments that are secured using commercially available tools and procedures, and which are not made generally available to the public. Unfortunately, no data transmission over the Internet and/or wireless networks can be guaranteed to be 100% secure. As a result, VeHPaL cannot ensure the security of any information you provide, and you do so at your own risk. Once VeHPaL receives your information, it will make reasonable efforts to ensure its security on VeHPaL's systems.
You may be able to obtain an App, access the Service and/or communicate with the Service from, and you may be able to link or communicate from the Service to, applications, devices and websites owned and operated by Mechanics, Channel Partners, advertisers or other Business Partners. These other applications, devices and websites are not operated or controlled by VeHPaL. Additional or different terms and conditions (including without limitation, privacy and security practices) apply when you access and use such other applications, devices and websites, which are not the responsibility of VeHPaL.
You may correct or otherwise change your registration data by contacting VeHPaL, as provided below.
If you have any questions regarding these Terms of Service or your dealings with the Service, please visit www.vehpal.com/contact or contact us at:Vehpal FZ LLC
Boutique Office #7
IN5, Knowledge Village
Last Updated – April 2017